Here are our return policies for the different products & services. Our return policies are the same for items purchased in clinic or online.
Beauty products & tools:
Natural supplements are exchangeable or refundable within 30 days of the date of purchase upon presentation of the original invoice. Original packaging must be intact. If opened, products are not exchangeable or refundable.
You are responsible for paying shipping costs for the return of one or more products (original shipping costs are not refundable). Clinique O’terra is not responsible for items lost in return shipping.
Nutritional coaching sessions are not exchangeable or refundable.
Unused body treatments are exchangeable or refundable within 30 days of the date of purchase upon presentation of the original invoice. For the refund of a treatment package already started or for the refund of unused treatments after 30 days following the date of purchase, a monetary loss equivalent to 20% of the initial price of the package or treatments purchased will have to be assumed by the client.
O’terra gift cards are used exclusively for the purchase of our products and services. They are not exchangeable or refundable for monetary value. O’terra is not responsible for any theft, loss or unauthorized purchase on a gift card.
All refunds will be made via the original payment method used at the time of purchase. Products and services purchased with an O’terra gift card will be redeemable or refundable on a new gift card.
Promotional codes are valid only during their activation period. Please note that we cannot redeem the value of a promotional code on an order that was placed before or after the promotional code activation period. Only orders that were placed during the activation period of a promotional code are eligible for a refund of the code value.
Do not hesitate to contact us if you have any questions or need advice. It will be our pleasure to help you.
Other services offered
We offer several options to take care of you.
An exclusive line of natural products and beauty tools, handmade in Quebec, to take care of you at home.
Various treatments to treat your cellulite, firm up your body, reduce stretch marks, detoxify your system, reduce water retention or refine your silhouette.
Personalized eating plans adapted to each situation to lose weight or simply integrate good eating habits.