Return policies

Here are our return policies for the different products and services. These policies are the same for purchases made at the clinic or online.

Products & beauty tools:

Products and beauty tools are exchangeable or refundable within 14 days of purchase on presentation of the original receipt. The original packaging must be intact. If open, products are neither exchangeable nor refundable. Transportation costs are at the customer’s expense and are non-refundable.

Food coaching:

Food coaching is neither exchangeable nor refundable.

Body treatments:

Unused body treatments are exchangeable or refundable within 30 days of purchase upon presentation of the original receipt. In the case of a refund or exchange of a package already started, a monetary loss equivalent to 20% of the initial price of the package must be assumed by the customer.

Gift cards:

O’terra gift cards are used exclusively for the purchase of our products and services. They are neither exchangeable nor refundable for a monetary value. O’terra is not responsible for any theft, loss or unauthorized purchase on a gift card.

Purchases made on the website:

Customers are responsible for providing the correct address for shipping. O’terra Clinic is not responsible for the loss or theft of packages shipped to the wrong place due to customer error.

Method of reimbursement:

All refunds will be made using the original payment method used at the time of purchase. Products and services purchased with an O’terra gift card will be redeemable or refundable on a new gift card.

Any question?

Please do not hesitate to contact us if you have any question or need advice. We will be happy to help you.

Other services offered

We offer several options to take care of you.

O’terra Line

An exclusive line of natural products and beauty tools, handmade in Quebec, to take care of you at home.

Body treatments

Various treatments to treat your cellulite, firm up your body, reduce stretch marks, detoxify your system, reduce water retention or refine your silhouette.

Nutritional Coaching

Personalized eating plans adapted to each situation to lose weight or simply integrate good eating habits.